SmartComm

SmartComm is the SmartSolve communication tool used to communicate event information to users and systems. Notifications are delivered through an SMTP server. SmartComm plays a key role in processing notifications and application workflow events.

SmartComm is based on Push technology. Push technology allows companies to set up user-defined rules based on conditions that require attention. Based on these rules, when certain conditions are met, the system sends an email to a defined list of recipients. The email message contains a clickable link to the login page, and to the item which needs attention.

SmartComm Functions

SmartComm supports the following three SmartSolve functions:

Notification services (email events)
Message queue procession to achieve workflow
PDF report and document rendering

SmartComm Workflow

User Rights

The following rights must be assigned to SmartComm users.

Rights	Description
ADM_SMARTCOMM_VIEW	Allows users to access the SmartComm tab on the Portal Page.
SMARTCOMM_ACCESS	Allows users to access the SmartComm tab on the Portal Page. NOTE: Users also need the rights listed below to manage and view notifications, workflow queue, and/or PDF functionality.
CPR_MANAGE	Allows the user to manage Content/Profile PDF reports.
CPR_VIEW	Allows the user to view Content/Profile PDF reports.
NED_MANAGE	The Notification Raw Data Manage right is required to modify notification raw data.
NED_VIEW	The Notification Raw Data View right is required to view notification raw data.
NET_MANAGE	The Notification Event Type Manage right is required to modify the notification event type.
NET_VIEW	The Notification Event Type View right is required to view the notification event type.
NEV_MANAGE	The Notification Event Manage right is required to modify notification events.
NEV_VIEW	The Notification Event View right is required to view notification events.
QUE_MANAGE	Allows the user to manage messaging queue errors.
QUE_VIEW	Allows the user to view messaging queue errors.