Application Default Notifications

SmartComm is the SmartSolve communication tool used to communicate information to users and systems based on events. Notifications are delivered through an SMTP server. SmartComm plays a key role in processing notifications and application workflow events.

SmartComm is based on push technology. Push technology allows companies to set up user-defined rules based on conditions that require attention. Based on the rules, when certain conditions are met the system sends an email to a defined list of recipients. The email message contains a click-able link to the login page and to the item which needs attention.

SmartComm supports the following Training Management functions:

Notification Services (email events)
Approval Escalation Processing
PDF Summary Report Rendering

Training Management Default Emails

Event	Email
Person	Active Directory Integration (Person) Active Directory User Termination (Person) Person Certification Checklist Needs Trainer Sign Off Person Certification Status Change Person Requirement Certification Overdue Person Requirement Needs Certification Person Requirement Needs Refresher Certification Person Requirement Needs Resolution Person Review Due Person Review Sign-off Person Role Changed
Training Session	Training Confirmation Training Confirmation Reminder Training Incomplete Training Roster Needs Approval Training Satisfactorily Completed Training Session Open For Signup Training Signup Not Accepted By Manager Training Signup Not Accepted By Trainer

For additional information, see SmartComm in the SmartSolve Utilities and Settings Help System.