SmartComm is the SmartSolve communication tool used to communicate information to users and systems based on events. Notifications are delivered through an SMTP server. SmartComm plays a key role in processing notifications and application workflow events.
SmartComm is based on push technology. Push technology allows companies to set up user-defined rules based on conditions that require attention. Based on the rules, when certain conditions are met the system sends an email to a defined list of recipients. The email message contains a click-able link to the login page and to the item which needs attention.
SmartComm supports the following Inspection Management functions:
Inspection Default Emails
| Event | ||
|---|---|---|
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IQCP |
Condition: When Define IQCP Task Routed Notification Routed To: Define IQCP Task Owner Subject: Define IQCP for $RECORD_NUMBER$ has been assigned to you. Message: Define IQCP Task for $RECORD_NUMBER$ has been assigned to you. Interval: Once
Condition: When Approve IQCP Task Routed Notification Routed To: Approve IQCP Task Owner Subject: Approve IQCP for $RECORD_NUMBER$ has been assigned to you. Message: Approve IQCP for $RECORD_NUMBER$ has been assigned to you. Interval: Once
Condition: When Approve IQCP Task Is Approved Notification Routed To: IQCP Owner Subject: IQCP for $RECORD_NUMBER has been Approved. Message: IQCP for $RECORD_NUMBER has been Approved. Interval: Once
Condition: When Approve IQCP Task Is Rejected Notification Routed To: Define IQCP Task Owner Subject: IQCP for $RECORD_NUMBER$ has been Rejected. Message: IQCP for $RECORD_NUMBER$ has been Rejected. Rationale: Interval: Once
Condition: Changing task Owners From Inspection Tasks Subject: Task Ownership has been changed within $RECORD_NUMBER$. Message: Task Ownership has been changed within $RECORD_NUMBER$. Interval: Once |
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Inspection |
Condition: Define Inspection Plan Task is routed Notification Routed To: Inspection Owner Subject: Define Inspection Plan for $RECORD_NUMBER$ has been assigned to you. Message: An inspection $RECORD_NUMBER$ is created and you are the assigned owner to define the inspection plan. Interval: Once
Condition: Perform Inspection Task is routed Notification Routed To: Inspector Subject: Perform Inspection for $RECORD_NUMBER$ has been assigned to you. Message: An inspection $RECORD_NUMBER$ is required and you are the assigned inspector to perform the inspection. Interval: Once
Condition: When Confirm Inspection Task Routed Notification Routed To: Confirm Inspection Task Owner Subject: Confirm Inspection $RECORD_NUMBER$ has been assigned to you. Message: Inspection Task for $RECORD_NUMBER$ has been assigned to you. Interval: Once
Condition: When Confirm Inspection Task Is Rejected Notification Routed To: Inspection Owner Subject: Inspection for $RECORD_NUMBER$ has been Rejected. Message: Inspection for $RECORD_NUMBER$ has been Rejected. Rejection Comment: Interval: Once
Condition: When Confirm Inspection Task Is Approved Notification Routed To: Inspection Owner Subject: Inspection for $RECORD_NUMBER$ has been Approved. Message: Inspection for $RECORD_NUMBER$ has been Approved. Interval: Once
Condition: Define Task Is Reopened. Notification Routed To: Inspection Owner Subject: Define Inspection Plan for $RECORD_NUMBER$ has been reopened. Message: The Define Inspection Plan task for inspection $RECORD_NUMBER$ has been reopened and assigned to you. Interval: Once
Condition: Inspection State Changed To Discontinue Notification Routed To: Inspection Group Subject: The inspection state for <Part> <Part Revision> has changed to Discontinue. Message: The inspection state for <Part> <Part Revision> has changed to Discontinue from the following: Supplier <Supplier> Supplier Site <Supplier Site> Receiving Location <Receiving location> Interval: Once
Condition: Changing task Owners From Inspection Tasks Notification Routed To: New Task Owner Subject: Task Ownership has been changed in Inspection $RECORD_NUMBER$. Message: Task Ownership has been changed in Inspection $RECORD_NUMBER$. New Owner: [New Step owner] Old Owner: [Current Step Owner] Interval: Once |
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For additional information, see SmartComm in the SmartSolve Utilities and Settings Help System.
See Also
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