Application Default Notifications

SmartComm is the SmartSolve communication tool used to communicate information to users and systems based on events. Notifications are delivered through an SMTP server. SmartComm plays a key role in processing notifications and application workflow events.

SmartComm is based on push technology. Push technology allows companies to set up user-defined rules based on conditions that require attention. Based on the rules, when certain conditions are met the system sends an email to a defined list of recipients. The email message contains a click-able link to the login page and to the item which needs attention.

SmartComm supports the following Audit Management functions:

Notification Services (email events)
Approval Escalation Process
PDF Audit Summary Report Rendering

Audit Default Emails

Event	Email
Criteria	Condition: When Define Criteria Task Routed Notification Routed To: Define Criteria Task Owner Subject: Define Criteria for $RECORD_NUMBER$ has been assigned to you. Message: Define Criteria Task for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Approve Criteria Task Routed Notification Routed To: Approve Criteria Task Owner Subject: Approve Criteria for $RECORD_NUMBER$ has been assigned to you. Message: Approve Criteria for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Approve Criteria Task Is Approved Notification Routed To: Criteria Owner Subject: Criteria for $RECORD_NUMBER has been Approved. Message: Criteria for $RECORD_NUMBER has been Approved. Interval: Once Condition: When Approve Criteria Task Is Rejected Notification Routed To: Criteria Task Owner Subject: Criteria for $RECORD_NUMBER$ has been Rejected. Message: Criteria for $RECORD_NUMBER$ has been Rejected. Rationale: Interval: Once
Audit Program	Condition: When Define Audit Program Task Routed Notification Routed To: Define Audit Program Owner Subject: Define Audit Program for $RECORD_NUMBER$ has been assigned to you. Message: Define Audit Program Task for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Review Audit Program Task Routed Notification Routed To: Review Audit Program Task Owner Subject: Review Audit Program for $RECORD_NUMBER$ has been assigned to you. Message: Review Audit Program Task for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Approve Audit Program Task Routed Notification Routed To: Approve Audit Program Task Owner Subject: Approve Audit Program for $RECORD_NUMBER$ has been assigned to you. Message: Approve Audit Program for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Approve Audit Program Task Is Approved Notification Routed To: Audit Program Owner Subject: Audit Program for $RECORD_NUMBER has been Approved. Message: Audit Program for $RECORD_NUMBER has been Approved. Approval Sequence: Interval: Once Condition: When Approve Audit Program Task Is Rejected Notification Routed To: Audit Program Owner Subject: Audit Program for $RECORD_NUMBER$ has been Rejected. Message: Audit Program for $RECORD_NUMBER$ has been Rejected. Approval Sequence: Rationale: Interval: Once Condition: When Verify Audit Program Closure Task Is Routed. Notification Routed To: Verify Audit Program Closure Task Owner Subject: Verify Audit Program Closure for $RECORD_NUMBER$ has been assigned to you. Message: Verify Audit Program Closure for $RECORD_NUMBER$ has been assigned to you. Interval: Once
Audit	Condition: When Prepare Audit Task Routed Notification Routed To: Prepare Audit Task Owner Subject: Prepare Audit for $RECORD_NUMBER$ has been assigned to you. Message: Prepare Audit Task for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Perform Audit Task Routed Notification Routed To: Perform Audit Task Owner Subject: Perform Audit Task for $RECORD_NUMBER$ has been assigned to you. Message: Perform Audit Task for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Approve Finding Task Routed Notification Routed To: Approve Finding Task Owner Subject: Approve Finding for $RECORD_NUMBER$ has been assigned to you. Message: Approve Finding for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Approve Finding Task Is Approved Notification Routed To: Approve Finding Owner Subject: Approve Finding for $RECORD_NUMBER has been Approved. Message: Approve Finding for $RECORD_NUMBER has been Approved. Interval: Once Condition: When Approve Finding Task Is Rejected Notification Routed To: Audit Finding Owner Subject: Approve Finding for $RECORD_NUMBER$ has been Rejected. Message: Approve Finding for $RECORD_NUMBER$ has been Rejected. Rationale: Interval: Once Condition: When Review Finding Task Is Routed. Notification Routed To: Review Finding Task Owner Subject: Review Finding for $RECORD_NUMBER$ has been assigned to you. Message: Review Finding for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Manage External CAPA Task Is Routed. Notification Routed To: Manage External CAPA Task Owner Subject: Manage External CAPA for $RECORD_NUMBER$ has been assigned to you. Message: Manage External CAPA for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Verify Audit Completion Task Is Routed. Notification Routed To: Verify Audit Completion Task Owner Subject: Verify Audit Completion for $RECORD_NUMBER$ has been assigned to you. Message: Verify Audit Completion for $RECORD_NUMBER$ has been assigned to you. Interval: Once Verify Action Plan Effectiveness Condition: When Verify Action Plan Effectiveness Task Is Routed. Notification Routed To: Verify Action Plan Effectiveness Task Owner Subject: Verify Action Plan Effectiveness for $RECORD_NUMBER$ has been assigned to you. Message: Verify Action Plan Effectiveness for $RECORD_NUMBER$ has been assigned to you. Interval: Once
Response	Condition: When Respond to Finding Task Routed Notification Routed To: Respond to Finding Task Owner Subject: Respond to Finding for $RECORD_NUMBER$ has been assigned to you. Message: Respond to Finding Task for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Approve Finding Response Task Routed Notification Routed To: Approve Finding Response Task Owner Subject: Approve Finding Response for $RECORD_NUMBER$ has been assigned to you. Message: Approve Finding Response for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Approve Finding Response Task Is Approved Notification Routed To: Approve Finding Response Owner Subject: Approve Finding Response for $RECORD_NUMBER has been Approved. Message: Approve Finding Response for $RECORD_NUMBER has been Approved. Interval: Once Condition: When Approve Finding Response Task Is Rejected Notification Routed To: Audit Finding Response Task Owner Subject: Approve Finding Response for $RECORD_NUMBER$ has been Rejected. Message: Approve Finding Response for $RECORD_NUMBER$ has been Rejected. Rationale: Interval: Once Condition: When Implement Action Plans Task Is Routed. Notification Routed To: Implement Action Plans Task Owner Subject: Implement Action Plans for $RECORD_NUMBER$ has been assigned to you. Message: Implement Action Plans for $RECORD_NUMBER$ has been assigned to you. Interval: Once Condition: When Verify Implementation Task Is Routed. Notification Routed To: Verify Implementation Task Owner Subject: Verify Implementation for $RECORD_NUMBER$ has been assigned to you. Message: Verify Implementation for $RECORD_NUMBER$ has been assigned to you. Interval: Once

For additional information, see SmartComm in the SmartSolve Utilities and Settings Help System.